We are in network with most major insurance plans and accept the majority of Medicaid policies, as well as Tricare. Please review the important details below regarding specific insurance requirements:
Tricare:
- We accept Tricare.
- Tricare Prime requires a referral for any services other than an annual exam.
- Please note: Problems or issues cannot be addressed during an annual exam unless a referral has been provided in advance.
Medicaid:
- We accept most Medicaid plans.
- Please ensure that your information on file with Medicaid is accurate and up to date.
- If Medicaid lists another policy as your primary insurance and that coverage is no longer active, we may be unable to see you until the Coordination of Benefits is resolved.
- In this case, you may choose to opt out of insurance and be seen as a self-pay patient.
- Medicaid also requires that your annual exam is current in order for us to provide family planning services, including birth control.
If you have any questions or need help verifying your insurance coverage, feel free to contact our office or contact Customer Service Department for your insurance.
IMPROVING SELF-PAY WITH CARD ON FILE
Advantages of Card on File – Q&A
Q: What is card on file?
A: The ability to automatically collect outstanding balances after your insurance company has processed the claim. Office staff and the patient can determine a maximum pre-set amount so you know what to expect.
Q: I’ve never had to do this before at any other doctor’s office.
A: More and more doctor’s offices are starting to use credit card contracts. It is not uncommon in many medical practices, pharmacies, and labs to require a credit card on file. Other businesses like hotels, car rental agencies, Amazon.com, and Netflix also request a card on file.
Q: I don’t have a credit card and/or I always pay cash.
A: You are welcome to leave a HSA (Health Savings Account), debit card, or Flex Plan card on file. Our practice wants to switch away from less efficient forms of payment so we may have more time to focus on giving you quality care.
Q: I don’t like to give out my email.
A: Your email will ONLY be used to send you notifications and receipts concerning your card on file. We will not give it to anyone else, and we will not use it to contact you in any other way.
Q: What if I disagree with a charge?
A: We’ll send you an email five days before the charge is due to take place. If you feel that the charge is incorrect, we can hold it while you sort the situation out with your insurance company. The amount you owe is determined by your insurance company, not by our practice.
Q: What about identity theft and privacy?
A: Your card will be stored by Elavon, Inc., a secure credit card processor affiliated with U.S. Bank that partners with our practice to collect payments. (Note: we also discuss security on the agreement that patients sign).
Additional Questions & Answers
“I am concerned that staff will have access to my card number.”
Once the contract is established, office personnel will not have access to your card. Only the last 4 digits of your card will be viewable in our system.
“What will my card be used for?”
Your card on file will be used to cover any charges your insurance company did not cover. This includes copays, deductibles, and co-insurance.
